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As always we are working to ensure your happiness and here's how we intend to do it...

Care and consideration for you and your car

We will:

Work competently and in your best interests
Treat you as a valued individual and respect and care for your property.

A flexible and convenient service

We will:

Provide flexibility and choice of dates and times for booking and collection
Ensure our price will be all-inclusive for the work we agree to undertake
Endeavour to diagnose a vehicle defect within 24 hours of the vehicle being presented to us
Offer free collection and delivery within a 10 mile radius (up to 20 minutes drive time) for pre-bookings
Provide a courtesy car or arrange onward mobility if your vehicle is to be kept overnight

Expertise and attention to detail with no surprises

We will:

Complete the work as agreed with you
Always gain your authority if any additional work is required
Keep you informed of progress and advise you when your car is ready
Complete a complimentary visual health check if your vehicle is left with us and include a professional recommendation of:

Any components that require replacing immediately
The point at which any part of your car should be re-checked in the near future
Check for any warrantable product enhancements recommended by ŠKODA and perform these free of charge
Always use genuine ŠKODA parts and accessories
Wash your car following a service

A clear explanation of our work

We will:

Ensure our invoice matches the booking price
Provide a full explanation of work completed and any charges made
Communicate clearly in an open and honest way avoiding jargon
Review the vehicle condition report and explain all work completed
Where possible, perform a walkaround of the vehicle with you
Value your feedback and will encourage you to complete our 'your opinion counts' survey so you can tell us what you liked and how we can improve further

Article source: www.skoda.co.uk

Low engine noise and wide useful rpm range of the modern engines in ŠKODA cars makes it harder for drivers to change gears “by feel”, as they were used to with older vehicles. That’s why even experienced driver appreciate the gear recommendation function, which uses the multifunction display in the instrument panel to show driver, which gear ratio is optimal to reach lowest fuel consumption and CO2 emissions in any given moment.

Article source: www.skoda.co.uk

Only the best is good enough for our customers. The principle that company founders Laurin and Klement followed, remains in effect at ŠKODA even to this day.

To produce the ŠKODA Fabia, Octavia, Roomster, Yeti and Superb models, we built new manufacturing facilities and equipped them with the most advanced technology available to automobile manufacturers worldwide. From car development to manufacturing, sales and aftersales customer service. The reason is simple: Your satisfaction is our number one priority.

Article source: www.skoda.co.uk

Positioned at the front of the car, the fog lights are integrated as part of the front bumper increasing your safety when visibility is reduced. The Scout can also be fitted with optional LED daytime running lights.

Article source: www.skoda.co.uk

To help ŠKODA owners stay safe and secure as the temperature dips, ŠKODA is urging customers to take advantage of its Winter Health Check offer.

Milton Keynes, 22nd November 2013 – For just £30, motorists can have their cars treated to a comprehensive seven-point examination by fully-trained technicians at any of the 134 ŠKODA retailers in the UK. Each customer will also receive a full vehicle condition report, as well as a ŠKODA branded gift bag worth £23, which includes a de-icer, screen wash, and an ice scraper.

The checklist focuses on the key areas of a vehicle that may suffer the most during the winter months:

1. Lights
These are inspected for any blown bulbs and incorrect beam alignment. Essential for keeping lights nice and bright as the days get darker.

2. Wiper blades
Visibility can be at a premium during the winter months, so all blades are looked at for wear and damage.

3. Windscreen washer fluid
A clean and dry windscreen means better visibility. The vehicle will be topped up with the correct antifreeze fluid to prevent any ice build-ups.

4. Brakes
Responsive brakes are essential at any time of year, but in winter they are even more important. Discs, pads and fluid levels are inspected as part of the check to ensure perfect operation.

5. Tyres
Often taken for granted, tyres are put under enormous stress during the winter months. ŠKODA technicians will thoroughly check the condition of all tyres, highlighting any potential problem areas.

To help owners get the most out of their vehicles in cold and wet conditions, ŠKODA retailers are also offering winter tyre packages at very competitive prices. Winter tyres are designed with special tread patterns that deliver improved grip at temperatures below 7ºC, and are recommended for all drivers venturing out over the colder months.

6. Battery
Cold weather can put a great strain on the battery, so this key component is evaluated thoroughly as part of the winter check.

7. Air-conditioning
It may sound like an unusual thing to worry about in winter, but air conditioning is a great ally in the battle to keep windscreens and windows mist-free. The state of the system and its effectiveness will be assessed.

Article source: www.skoda.co.uk

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