ŠKODA Customer Promise

As always we are working to ensure your happiness and here's how we intend to do it...

Care and consideration for you and your car

We will:

• Work competently and in your best interests
• Treat you as a valued individual and respect and care for your property.

A flexible and convenient service

We will:

• Provide flexibility and choice of dates and times for booking and collection
• Ensure our price will be all-inclusive for the work we agree to undertake
• Endeavour to diagnose a vehicle defect within 24 hours of the vehicle being presented to us
• Offer free collection and delivery within a 10 mile radius (up to 20 minutes drive time) for pre-bookings
• Provide a courtesy car or arrange onward mobility if your vehicle is to be kept overnight

Expertise and attention to detail with no surprises

We will:

• Complete the work as agreed with you
• Always gain your authority if any additional work is required
• Keep you informed of progress and advise you when your car is ready
• Complete a complimentary visual health check if your vehicle is left with us and include a professional recommendation of: 
  • Any components that require replacing immediately
  • The point at which any part of your car should be re-checked in the near future
  • Check for any warrantable product enhancements recommended by ŠKODA and perform these free of charge
  • Always use genuine ŠKODA parts and accessories
  • Wash your car following a Service

A clear explanation of our work

We will:

• Ensure our invoice matches the booking price
• Provide a full explanation of work completed and any charges made
• Communicate clearly in an open and honest way avoiding jargon
• Review the vehicle condition report and explain all work completed
• Where possible, perform a walkaround of the vehicle with you
• Value your feedback and will encourage you to complete our Your Opinion Counts survey so you can tell us what you liked and how we can improve further

Article source: www.skoda.co.uk